Zong CMPak Ltd
Job Title: Key Account Manager
Department: Govt. & Corporate Sales
Job Type: Permanent
Location: Islamabad, Lahore, Karachi, Gujranwala, Faisalabad
(
Candidates can be placed in any of these locations based on their preference, mentioned in the CVs
)
Job Purpose:
- Maintaining existing corporate accounts , bringing in new accounts and ensuring excellent customer services
Job Responsibilities:
- To retain, service & grow accounts (large & SME)
- Achievement of assigned regional sales & service targets
- Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints
- Responsible for providing monthly invoices to the tagged portfolio & billing collection management
- Timely identification of problems and duly managing customer service establishments that leads to new referrals
- Revenue assurance as per management assigned targets
- Ensure smooth customer handling and customer experience management
- Responsible for gross adds in existing base for a full range of voice, mobile data and ESS solutions to the client base
- Seeking new business ventures
- Developing customized solutions for corporate sector
- Ensuring the clearance of outstanding amounts from existing customers
- Meeting monthly assigned sales targets
- Exploring and driving new growth avenues through existing client base
- Prevention, retention & churn management for assigned portfolio
- Meet the assigned churn targets
- Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams
Eligibility Criteria (Education, Knowledge, Experience and Skills):
Education:
- Minimum Bachelors?? degree in Business Administration or any other relevant domain. MBA Degree holders with relevant experience will be preferred.
Work Experience:
- Minimum 3 to 5 years of relevant work experience in similar scope
Skills – Job Specific:
- Relationship building & Customer engagement skills
- Problem solving & customer engagement approach
- Proficient in Microsoft Excel
- Knowledge about Telecom Corporate Solutions & products (good to have)
Skills – Generic:
- Analytical Skills
- Negotiation Skills
- Excellent communications skills
- Innovative & proactive, self-motivated & flexible
- Ability to handle pressure