Zong Summer Internship 2023 – Sr. Executive Digital Technologies – Planning and Service Delivery | Islamabad

Zong CMPak Ltd


Job Title: Key Account Manager


Department: Govt. & Corporate Sales


Job Type: Permanent


Location: Islamabad, Lahore, Karachi, Gujranwala, Faisalabad

(

Candidates can be placed in any of these locations based on their preference, mentioned in the CVs

)


Job Purpose:

  • Maintaining existing corporate accounts , bringing in new accounts and ensuring excellent customer services


Job Responsibilities:

  • To retain, service & grow accounts (large & SME)
  • Achievement of assigned regional sales & service targets
  • Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints
  • Responsible for providing monthly invoices to the tagged portfolio & billing collection management
  • Timely identification of problems and duly managing customer service establishments that leads to new referrals
  • Revenue assurance as per management assigned targets
  • Ensure smooth customer handling and customer experience management
  • Responsible for gross adds in existing base for a full range of voice, mobile data and ESS solutions to the client base
  • Seeking new business ventures
  • Developing customized solutions for corporate sector
  • Ensuring the clearance of outstanding amounts from existing customers
  • Meeting monthly assigned sales targets
  • Exploring and driving new growth avenues through existing client base
  • Prevention, retention & churn management for assigned portfolio
  • Meet the assigned churn targets
  • Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams


Eligibility Criteria (Education, Knowledge, Experience and Skills):


Education:

  • Minimum Bachelors┬â?? degree in Business Administration or any other relevant domain. MBA Degree holders with relevant experience will be preferred.


Work Experience:

  • Minimum 3 to 5 years of relevant work experience in similar scope


Skills – Job Specific:

  • Relationship building & Customer engagement skills
  • Problem solving & customer engagement approach
  • Proficient in Microsoft Excel
  • Knowledge about Telecom Corporate Solutions & products (good to have)


Skills – Generic:

  • Analytical Skills
  • Negotiation Skills
  • Excellent communications skills
  • Innovative & proactive, self-motivated & flexible
  • Ability to handle pressure

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