Zameen.com
Zameen.com
is looking to hire candidates for its
??Team Lead – Contact Center??
post.
About Us:
Zameen.com is Pakistan??s Largest Online Real Estate Portal Connecting Buyers with Sellers within & outside the countryZameen.com started its funding first round in 2012 which constituted of several angel investors and substantial investment from venture capital firms. A further two rounds of major investment were closed in late 2015 and early 2016, bringing in a total of $29 million.
Job Description:
- Measuring resource performance and ensuring optimum productivity level of each team member
- Creating effective coordination with team members to keep them engaged & intact with team deliverables
- Interacting closely with team members to ensure maximum target completion and effective resource utilization
- Liaison with Sales Team for disputed sales and claims
- Maintaining qualitative & quantitative targets by adhering define protocols
- On call escalations handling for better customer experience
- Ensuring the daily, weekly monthly lead qualification targets accomplishment as assigned by manager
Requirements:-
- 5-7 years of experience in Outbound Contact Center; with at least 3 years as Team Lead
- Minimum Graduation; Masters Preferred
- Passionate about sales. The ideal candidate will have commitment and focus on excellence and customer service, and a strong alignment with our core values
- Strong communication and team management skills
Benefits:-
- An opportunity to become part of a highly professional and dynamic team working on the best practices.
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.