Jobs – Client Services Executive

is looking to hire candidates for its “Customer Experience Manager” post.

About Us: is Pakistanƒ??s Largest Online Real Estate Portal Connecting Buyers with Sellers within & outside the started its funding first round in 2012 which constituted of several angel investors and substantial investment from venture capital firms. A further two rounds of major investment were closed in late 2015 and early 2016, bringing in a total of $29 million.

Job Description:

  • Champion opportunities to consistently improve the customer experience of each domain which includes Digital & Voice Customer Service channels (Inbound, Outbound, WhatsApp, & Social Media Community Management).
  • End-to-end responsibility of the Quality Assurance department to review calls/tickets of all incoming channels & outbound Telesales team.
  • Drive customer retention, reduce churn, and increase customer satisfaction/social media sentiments.
  • Contribute to business development efforts & lead proposal and nurturing development.
  • Guide team in effective client issues resolution and handle any escalations.
  • Develop listening points in the customer journey and identify opportunities for continuous improvement.
  • Test new strategies for driving customer value.
  • Support clients on their customer experience and digital transformation journeys.
  • Help define and deliver transformational experiences for the customers and employees that drive innovation.
  • Lead delivery of engagements and take responsibility for project teams.
  • Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills.
  • Contribute to thought leadership and knowledge management.
  • Mentor and provide professional development opportunities for junior team members.


  • 8-10 years of relevant experience, preferably in Contact Center
  • Master’s in Business
  • Strong communication, team management and analytical skills

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