National Foods Jobs – Cutomer Services Analyst

National Foods Limited

The role entails in providing solutions to resolve technical issues in DBRS and SAP Ordering Module. It provides vital support to the Field Sales team in liaison with IT/Finance so that there are no hindrances in daily ordering by Distributors.


ƒ?› Provide support to daily queries to sales teams of all divisions across Pakistan.

ƒ?› Follow-up on claims and ledgers related queries with cross-functional teams to provide Field Sales Team smooth closure so that orders are processed for timely order scheduling.

ƒ?› Update product allocation for CP SKUs at the divisional level with the alignment of Demand Planners and Shoperƒ??s Marketing Team in SAP.

ƒ?› Provide extended support to business in case of revision in SAP allocations to ensure there is no Business loss.

ƒ?› Work closely with MIS/IT team to ensure the product/sku/customer Masterdata is timely updated in DBRS/SAP.

ƒ?› Update MG group in SAP to support Demand Planners for new SKUs.

ƒ?› Liaise with cross-functional team to improve the accuracy of DBRS.

ƒ?› Facilitate customer issues in order to follow-up on outstanding requests and escalate issues when necessary.

ƒ?› Maintain a professional relationship with DBRS vendors for timely resolution of issues.

ƒ?› Projects related to CS/DP/SP can be assigned on need basis as required by the Company.

ƒ?› Ensure active SKU and Distributor data is timely updated in the DBRS.

ƒ?› Coordinating with the commercial team to ensure correct mapping of DBR & Non-DBR distributors in Saleflo system


ƒ?› Work with the logistics team to make sure that stocks are promptly available at the warehouses in accordance with the forecast for sale.

ƒ?› Manage, evaluate, and adjust safety stock levels, replenishment lead times and resolution of past due inventory receipts periodically

ƒ?› Build efficiency in Replenishment plan to optimize truck loads.

ƒ?› To monitor nation-wide WH inventory level and prioritize SKUs according to core and non-core segregation of SKUs.


  • Hands-on experience with SAP & DBRS.
  • Bachelor’s degree, Certifications are preferred.
  • 2-3 years of relevant experience.

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