Mindbridge
Who We Are
We are the world??s most cost-effective and Pakistan’s largest English language-based outsourcing company and specialize in the management of customer care services and back-office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue to solidify ourselves as the industry leader in our country. At Mind bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have both led to a continuous and growing engagement with industry-leading enterprises across the globe.
The Job
EMAIL/CHAT SUPPORT SPECIALIST (INTERNATIONAL)
Responsibilities
- Handle Queries, Requests and Complaints from customers tactfully.
- Follow standard processes and procedures when it comes to providing the solution.
- Provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.
- Achieve superior customer engagement and ensure a significant improvement in customer experience.
- Must be able to overcome objections and handle customer push backs.
Qualifications
- A-Levels/Intermediate
- Natural instinct to empathize with users
- Excellent verbal and written communications skills
- Native or bilingual spoken and written English skills
- Detail-oriented
What we offer:
- Monthly salary up to Rs.100,,000
- No sales or monthly targets
- Medical Insurance
- Leave Encashment
- On job training
- State of the art infrastructure
- Annual Increment
- Employee engagement & appreciation programs
Candidates can also visit our office for walk-in interviews(with original CNIC and updated CV) from Monday to Saturday between 11am – 6pm.