i2c Careers – Customer Care Specialist – English (10 Positions)

i2c Inc.

Key Responsibilities

  • Must be able to understand i2c fraud engine, validation schemes and flex hierarchy as well as transaction identifiers for fraud analytics and technical support.
  • To provide internal and external technical support related to fraud parameters, configurations and ticket inquiries regarding MCP fraud module.
  • Initiate Engineering Inquiries, EQPIs, BRDs, RPCs in case an issue is identified with fraud controls in the production environment.
  • Must possess relevant backend and frontend knowledge to identify, troubleshoot, and rectify fraud control-based issues requested by extended teams or the client.
  • Equipped to handle direct client interactions involving technical support/escalations/fraud issues.
  • Utilize well-known tools/programming for analysis and for automation of fraud monitoring tasks.


Min 16 years education (BS(CS), BBIT, MBIT, BS (IT), BS (SE)


2+ Years

Knowledge, Skills & Personal Characteristics

  • Effective communication skills, well versed in technical writing, business communication and spoken English.
  • Readily available for flexible shift timings.
  • Well-acquainted with relational database languages such as SQL.
  • Base-knowledge about Linux operating system and most used OS commands including Linux Scripting.
  • Well-acquainted with Office software, including but not limited to MS Excel, MS Word, MS PowerPoint.
  • Well-acquainted with scripting languages i.e., Python, R, etc.
  • Well versed in Statistics and Advanced Statistics concept along with their application on large data sets, population samples.
  • Acquainted with basic Machine learning and Artificial intelligence concepts

Specific Tools, Technologies, Or Equipment Skills

  • Mandatory Skills: SQL, Python, R, Linux
  • BONUS Skills: Tableau, Power-BI, AI concepts (Data Analytics using Machine Learning and AI), IBM SPSS

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