Careers Daraz – Customer Experience Manager – Transport


About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Srilanka, Bangladesh, Nepal and Myanmar with Regional offices in Singapore and Dubai. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its market. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

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Job Description

What we are looking in our L&D Manager:-

  • Designing and developing L&D initiatives in response to changing needs. Providing L&D advice to business, and design learning programs. Promoting available training opportunities to employees as well as driving a learning culture.
  • Coordinate with Operations and managers to ensure quality output of solutions and activities.
  • Deliver training live and on-demand programs using recognized training techniques and tools.
  • Facilitate learning through a variety of delivery methods.
  • Design and apply assessment tools to measure training effectiveness.
  • Track and report on training outcomes.
  • Handle logistics for training activities including venues and equipment.
  • Assist / support the training needs assessment process for new and existing employees in coordination with admin.
  • Partner with internal stakeholders regarding employee training needs.
  • Organize, develop, or source training programs to meet specific learning needs.
  • Liaise with business on IDPs.
  • Develop training aids such as presentation materials, handouts, and workbooks.
  • Manage and stay organized within existing training budgets.
  • Manage and maintain in house training facilities and equipment.
  • Stay current on training design and methodologies.

Qualification & Experience:

  • Education : Must have Bachelorƒ??s Degree from a reputable institution.
  • An ideal candidate should possess minimum 3 to 5 years of experience in training, learning and Organizational development functions.
  • Ability to apply learning principles in training design, presentation, teaching and evaluation methods.
  • Strong live facilitation and public speaking skills.
  • Ability to apply effective interpersonal, verbal, and written communication skills.
  • Demonstrated project management experience.
  • Ability to thrive in a fast-paced, constantly changing environment.
  • Strong ability to multi-task and deliver on deadline.
  • Strong organization skills and ability to prioritize and manage multiple tasks.
  • Ability to work with diverse population base.
  • Ability to analyze and solve problems.
  • Proficient in the use of common professional skills software programs such as Microsoft Word, Excel, PowerPoint, Outlook and dashboards.
  • Ability to work autonomously with initiative.

What we offer

  • International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth
  • A platform to learn from Alibabaƒ??s world-leading ecosystem with regular visits to China and South East Asia
  • Rigorous training and exposure in team management, leadership, business analytics, and operations
  • An opportunity to train the next generation of business leaders in the ƒ??techƒ?? industry
  • Competitive salary and incentive package
  • Health & life insurance
  • Relocation support (if applicable)

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