Daraz Career – Learning and Development Manager


About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Srilanka, Bangladesh, Nepal and Myanmar with Regional offices in Singapore and Dubai. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its market. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Key Responsibilities

  • Responsible for building the strategic delivery model that will effectively cover the companyƒ??s current and projected markets
  • Leverage on category management concept and industry analytics to source and secure Transportation and Warehousing Services, ensuring capacity to meet region requirements
  • Collaborate with product team to drive system and operational improvements that will improve delivery efficiencies and result in lower cost per delivery goals in each market
  • Optimize lead times to delivery
  • Manage the dispatch team covering all team leads and a current dispatch staff
  • Work closely with Head of Operations in coordinating with Lazada Team for Delivery Management System Reporting
  • Improvements and final submission of the Standard Operating Procedures for own fleet
  • Coordinate and work with Third Party Logistic Service Providers
  • Plan inter city and intra city dispatch services
  • Monitor and maintain Dispatch and Network Logistics’ KPIs
  • Develop effective reporting formats and provide visibility of performance, where such formats do not exist
  • Continuously drive costs and performance improvements.
  • Work closely with local Express, Fulfilment, Cross Border and Finance teams.
  • Manage prioritization and trade-offs among customer experience, performance, and operational support load.
  • Lead tactical logistics operations that result in customer satisfaction.

Key Job Scope

  • DEX Portfolio Strategy
  • DEX Development & Growth Strategy
  • Cost Optimization
  • Logistic Landscape analysis and benchmarking

Qualification & Experience

  • Post graduate with top tier university, foreign certification preferable
  • Lean/Six Sigma Certification or Training is a plus
  • Minimum 10 years of relevant broad-spectrum experience with logistics, transport and operations preferred

Requirements & Skills Set

  • Analytical with strong ability to structure problems, develop workstreams and drive outcomes
  • Strong communication skills to connect with internal & external stakeholders
  • Ability to negotiate and convince, Skilled in Influencing & negotiating with management
  • An organization builder – Great understanding of teamwork and communication
  • Fluency in tech & product
  • Aptitude for strategic thinking and problem solving in a fluid environment

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