Daraz Jobs in Karachi – Regional UI/UX Designer


About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia, serving 50 million customers and businesses by 2030.

For more information, please visit www.daraz.com.

Major Responsibilities

  • Manage and monitor call/Chat volume and staffing data
  • Ensure sufficient time is planned to support the business needs through training, individual representative development, team meetings, etc.
  • Ensure the accuracy and timeliness of data by working: time-off, schedule change, and other request types
  • Develops strong working relationships with other groups within the organization to ensure efficient and effective problem solving and issue resolution.
  • Analyze historical trends of contact distribution, AHT, contacts per hour, agent productivity, etc.
  • Perform on-going analysis including tracking and analyzing performance by individual and by team and reporting actual performance to standards; analyze performance trends and impact on goal achievements
  • Communicate with management to aid in resolutions to issues affecting Contact Center personnel relating to staffing or scheduling


  • Bachelors in CS/IT/Business Administration any from a reputed University.
  • Minimum 2 year of working experience in relevant field.
  • Excellent communication skills.

  • Working knowledge of MS Office.

  • Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities.
  • Quick and self-motivated learner.
  • Can solve problems using own critical thinking skills, with emphasis on innovation.
  • Understanding of Live Chat Service. Tech savvy with knowledge of telephone equipment and relevant computer programs
  • Knowledge of performance evaluation procedures.
  • Ability to work independently and proactively manage schedule and workload to meet and set deadline.
  • Excellent organizational and leadership skills
  • Ability to solve problems and deal with a wide range of situations.

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