Daraz Careers – Program Manager – ERP


Job Description

  • Manage end-to-end claims originating from internal/external customers with a focus on loss
  • minimization and salvaging customer experience.
  • Analyze all claims to ensure optimal lead times and prepare reports for various business units and all receivables and provide the report to all clients and management.
  • Coordinate with other teams including Finance, Fulfilment, Logistics and 3PLs for all SLAs aligned, ensuring smooth processes.
  • Develop, built, and maintain relationships with Internal / External stakeholders while representing the company and assisting in creating a conducive business environment.
  • Reconciling of 3PL weekly losses for all 3PLs
  • Work closely with the team for day-to-day operational activities and to make sure all KPIs are met and SOPs are followed.
  • Other tasks/additional alignments assigned by the Management

Qualification & Experience

  • Minimum Graduate with 2 to 3 years of relevant experience
  • Should be good in internal & external stakeholder management
  • Experience in 3PL management is a plus

What We Offer

  • International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth. A platform to learn from Alibabaƒ??s world-leading ecosystem with regular visits to China and South East Asia.
  • Rigorous training and exposure in team management, leadership, business analytics, and operations.
  • An opportunity to train the next generation of business leaders in the ƒ??techƒ?? industry.
  • Competitive salary and incentive package

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