Contour Jobs – Customer Support Manager

Contour Software

The Division

London & Zurich (one of the brands of Jonas Fintech) specializes in providing

Direct Debit


card payment collection

services to all kinds of organizations, from


and fast-growing tech firms to national corporations.

Jonas Fintech is a subsidiary of Jonas Software Group which acquires, manages, and builds industry-specific software companies globally. Jonas is an operating group of Constellation Software, Inc.

The Position

We are looking to hire an

SQA Analyst

to write and maintain test cases, provide weekly updates on test progress/issues, manage and maintain test-related documentation; log and update bugs via bug tracking software; perform testing such as functional and system testing, work on a full lifecycle of test tasks as defined by your line manager.

The successful hire will be located and out of the Contour Software Karachi/Lahore/Islamabad office, working as part of the resource-center team as an extension of the onshore R&D team.


  • Preparing and writing test cases based on requirements
  • Performing manual testing
  • Documenting and communicating findings
  • Verification of defects and fixes
  • Building excellent working relationships with Development and the rest of the Test, department to ensure the highest possible quality.


  • BS degree in Computer Science or equivalent experience.
  • 2-5 years of professional experience testing enterprise-class, customer-facing business applications.
  • Knowledge of the software lifecycle, specifically those areas relating to the Test.
  • Knowledge/skills of the defect life cycle, defect management, and reporting.
  • Experience in web and cross-browser testing.
  • Experience working in the payments sector, and more specifically, a good working knowledge of Bacs is highly advantageous
  • Experience with API testing with tools like Postman, SoapUI etc. considered an asset.
  • Good understanding of SDLC and of Agile/Scrum software development process.

Personal Characteristics:

  • Ability to learn, retain and follow test procedures
  • Ability to learn quickly unaided by documentation and advice
  • Ability to work under pressure and to deadlines
  • Excellent verbal and written skills
  • Good problem-solving skills
  • Analytical approach to tasks
  • Ability to create test plans
  • Ability to create test scenarios outside of regimented test plans
  • Ability to remain focused and see lengthy tasks through to completion
  • Attention to detail
  • Ability to detail and convey findings.


  • Learning on the Fly
  • Informing
  • Peer Relationships
  • Written Communications
  • Technical Learning
  • Time Management
  • Integrity and Trust

Exciting Benefits we offer:

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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