Contour Jobs – Customer Support Analyst

Contour Software

The Constellation Kidney Group (CKG), a division of Constellation Software (TSX: CSU), is seeking an energetic, independent and detail oriented Payment Processor Intern to join our


office. The individual will work closely with the Finance Team in Contour and United States. The successful candidate will Promote an atmosphere of individual and team excellence. Possess knowledge of the software used to complete assigned tasks. Assist the Payment Processor in monitoring all aspects of the client’s accounts receivable. Provides client support that may include acknowledging customer communication via phone and email, resolving and responding to client inquiries in a timely manner (48 hours or less). Work with management to achieve corporate goals and under the supervision of the manager.


  • The role is designed to provide the intern with opportunities to develop a practical understanding of revenue cycle payment posting and its principals in a workplace environment.
  • Strengthen critical-thinking, judgment, and problem-solving skills. Develop goals for personal and professional development.

Key Responsibilities

  • Assist payment processing associates
  • Comply with ethical and legal requirements, specifically HIPAA regulations
  • Any ad hoc task or project that the team finds suitable for the candidate.


  • Revenue Cycle experience is not necessary, however, some evidence of payment posting experience is preferred
  • Intermediate or BPO (business-process outsourcing) candidate
  • The candidate should have strong organizational and communication skills allowing him or her to manage multiple priorities while maintaining exceptional attention to detail.
  • Excellent customer service and negotiation skills.
  • The candidate should have strong attention to detail, possess intermediate excel skills with analytical skills.
  • Be proactive and eager to contribute, learn and provide solutions. Maintaining a continuous improvement mindset.
  • Ability to work both independently and as an excellent team player. Must be able to cooperate and work effectively with all levels of expertise within the organization.

Exciting Benefits we offer:

  • Market-leading Salary
  • Medical Coverage ƒ?? Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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